Refund policy

At Zenith Drape Hubs, operated by R.G. PAINTING, INC., we understand that children’s clothing is often selected with particular attention to comfort, fit, appearance, fabric feel, and the occasion for which the garment is intended. Our Return and Refund Policy is designed to provide a clear and practical process for customers who need to return eligible girls’ skirts or girls’ pajamas.

This policy applies to purchases made through the Website and should be read together with our Terms of Service and Shipping Policy.

1. Return Period

Eligible merchandise may generally be returned within 30 calendar days from the date the order is delivered.

To qualify for a return, the item must be:

Unworn and unused;
Clean, fresh, and in resalable condition;
Free from stains, odors, makeup, food, detergent residue, pet hair, smoke, or other contamination;
Free from washing, drying, ironing damage, alterations, tailoring, embroidery, cutting, or other modifications;
Accompanied by original tags, labels, accessories, and packaging when those materials were supplied with the product; and
Returned in a condition that allows the item to be inspected and reasonably resold.

The 30-day period is calculated from delivery rather than the date on which the order was placed.

Nothing in this policy is intended to limit a consumer right or remedy that cannot lawfully be waived under applicable Florida or federal law.

2. Clothing-Specific Return Requirements

Because our merchandise consists primarily of children’s apparel, condition is especially important when an item is returned.

Girls’ Skirts

Girls’ skirts must be returned in substantially the same condition in which they were received. This includes the fabric, waistband, closures, stitching, decorative elements, appliqués, embroidery, ribbons, bows, buttons, sequins, or other features supplied with the garment.

A skirt may be ineligible for a change-of-mind return if it has been worn outdoors, exposed to food or beverages, washed, altered, stretched, stained, torn, or otherwise used beyond reasonable inspection.

Girls’ Pajamas

Pajamas must be returned unworn and unwashed. Because sleepwear is intended for direct contact with the body, we pay particular attention to cleanliness and hygiene.

Items showing signs of wearing, laundering, perspiration, deodorant, body products, food, cosmetics, perfume, smoke, or other odors may be rejected when those conditions make the merchandise unsuitable for resale.

Customers may inspect the garment for size, color, construction, and general suitability, but should not sleep in, play in, wash, or otherwise use the garment before deciding whether to keep it.

3. Hygiene and Cleanliness

For health, hygiene, and resale-quality reasons, customers should take reasonable care when trying on children’s apparel.

We may decline a return if the merchandise has:

Makeup or cosmetic marks;
Food or drink stains;
Body-fluid or perspiration marks;
Strong perfume, detergent, smoke, or other persistent odors;
Pet hair or animal-related contamination;
Dirt, mud, grass, or outdoor stains;
Signs of washing or drying;
Fabric pilling caused by use;
Broken closures caused by wear;
Missing decorative pieces; or
Other evidence of use inconsistent with ordinary inspection.

This provision is intended to distinguish a genuine product return from merchandise that has already been used.

4. Change-of-Mind Returns

If you ordered the wrong size, changed your mind about the color or style, purchased an item that no longer suits your needs, or otherwise decide that you do not want an eligible item, you may request a return within the applicable return period.

Unless the item is defective, damaged, incorrectly supplied, or another legal rule requires otherwise, the customer is generally responsible for the cost of sending a change-of-mind return to our designated return address.

Original shipping charges, if any, may not be refundable.

5. Incorrect, Damaged, or Defective Merchandise

We want every package to arrive ready to wear.

If you receive an item that is:

Damaged during transportation;
Materially defective;
Significantly different from the product ordered;
The wrong size, color, style, or item due to an order-fulfillment error; or
Missing an essential component,

please contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.

For damaged or incorrect merchandise, please provide:

Your name;
Order number;
Email address used for the purchase;
Description of the problem;
Photographs showing the merchandise and, when relevant, the shipping packaging and shipping label.

Depending on the circumstances, we may offer a replacement, refund, partial refund, return authorization, or another appropriate resolution.

When a return is required because the merchandise was defective, materially damaged before delivery, or incorrectly supplied by us, we will generally not require the customer to bear the return shipping cost, subject to applicable law and the circumstances of the claim.

6. Size and Fit

Customers are responsible for reviewing available sizing information before placing an order.

Children’s clothing can vary in fit depending on fabric composition, garment construction, cut, waistband design, and the child’s individual proportions. A difference between expected fit and actual fit does not necessarily constitute a manufacturing defect.

If a customer selects the wrong size, the item may still qualify for a standard return if it satisfies all return conditions.

7. Returns for Special Occasions

Girls’ skirts and pajamas may be purchased for birthdays, holidays, family gatherings, photographs, school events, vacations, performances, or other special occasions.

Customers should allow sufficient time for delivery, inspection, and any necessary return or replacement.

An upcoming event does not automatically extend the return period. Customers are encouraged to inspect apparel promptly after delivery rather than waiting until the date on which the item will be worn.

8. How to Request a Return

Before sending merchandise back, contact:

Email: [email protected]
Contact Person: MALLORY PAIGE DURRANCE

Please include:

Full name;
Order number;
Email address associated with the order;
Item or items you wish to return;
Reason for the return; and
Photographs when the return concerns damage, defect, or an incorrect item.

Do not mail a return to an address different from the one provided in our return instructions.

9. Return Address

Unless otherwise instructed in writing:

R.G. PAINTING, INC.
7501 E Treasure Dr 2 N
North Bay Village, FL 33141
United States

10. Refund Processing

Once a returned item has been received, it may be inspected for compliance with this policy.

Approved refunds will generally be issued to the original payment method.

We generally allow 5–10 business days after approval for internal refund processing. The card issuer, bank, or payment provider may require additional time before the refunded amount becomes visible in the customer's account.

A refund may be reduced or denied where merchandise does not meet the stated return requirements, to the extent permitted by law.

11. Exchanges

Direct exchanges may be available depending on inventory.

Because children’s apparel can sell through different sizes and colors at different rates, we cannot guarantee that a replacement size, color, or style will remain available.

Where a direct exchange cannot be completed, we may process an eligible return and allow the customer to place a new order.

12. Items With Special Restrictions

Personalized, customized, altered, specially prepared, or otherwise non-standard merchandise may be subject to additional return restrictions disclosed before purchase.

Such restrictions will not be applied to the extent that applicable law requires a different remedy.

13. Unauthorized or Improper Returns

Packages returned without a return request, without sufficient order information, or to an address that we did not authorize may take longer to identify and process.

We recommend retaining tracking information until the return has been confirmed as received.

14. Florida Consumer Considerations

Florida law addresses refund-policy disclosures for retail establishments. Florida Statutes §501.142 provides specific rules concerning retail refund policies and, in certain circumstances, requires a written refund or exchange policy or a refund/exchange remedy for qualifying unused merchandise.

This Policy is intended to provide customers with clear advance notice of our return and refund practices. Nothing in this Policy is intended to waive a right or remedy that applicable law makes non-waivable.