Shipping policy
At Zenith Drape Hubs, we understand that children’s clothing is often purchased for a particular season, holiday, family occasion, school activity, trip, birthday, or simply because a child needs comfortable everyday or sleepwear. Our shipping process is designed to provide customers with clear expectations from checkout through delivery.
1. Shipping Charges
Our standard shipping pricing is:
Orders of $10.00 or more:
Free shipping
Orders below $10.00:
$5.99 shipping fee
The applicable shipping charge is calculated based on the merchandise subtotal and any checkout rules displayed at the time of purchase.
2. Order Processing
After an order is successfully submitted and payment is authorized, we generally need approximately 1–3 business days to process and prepare the order.
Processing may include:
- Confirming payment;
- Reviewing order information;
- Checking inventory;
- Preparing the girls’ skirt or pajama set;
- Quality-checking the merchandise;
- Packaging the order; and
- Preparing the shipping label.
Business days generally exclude weekends and applicable U.S. holidays.
Orders requiring additional verification may take longer.
3. Estimated Transit Time
After processing, standard transit generally takes approximately 3–7 business days.
Accordingly, a typical overall delivery estimate is approximately:
4–10 business days from order placement.
These are estimates rather than guaranteed delivery dates. Actual delivery time may vary because of destination, carrier conditions, weather, holidays, transportation interruptions, or circumstances outside our reasonable control.
4. Order Confirmation
After an order is submitted, customers should retain the order confirmation or other transaction information.
If you do not receive an expected confirmation, please contact:
Please provide the purchaser's name and any available order information.
5. Shipping Address Accuracy
Customers are responsible for entering a complete and accurate delivery address.
Please carefully review:
- Recipient name;
- Street number;
- Apartment, suite, or unit number;
- City;
- State;
- ZIP code; and
- Other delivery instructions.
An incorrect or incomplete address may result in delayed delivery, returned merchandise, additional carrier charges, or inability to complete delivery.
6. Address Changes
If you discover an address error after ordering, contact us as quickly as possible.
We will make reasonable efforts to update an address before shipment, but an address change cannot be guaranteed once the order has entered fulfillment or has been transferred to a carrier.
7. Tracking
When tracking information is available, it may be provided through the applicable shipping service or order communication.
Tracking information may take some time to become active after a shipping label is generated.
A tracking status may occasionally remain unchanged for a period while a package is moving between facilities.
8. Delayed Shipments
Estimated delivery periods can be affected by circumstances such as:
- Severe weather;
- Carrier congestion;
- Peak holiday volume;
- Transportation disruptions;
- Regional emergencies;
- Incorrect address information;
- Customs or governmental requirements where applicable; and
- Other events outside our reasonable control.
A delay does not automatically mean that a package has been lost.
9. Package Marked “Delivered”
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
- Your mailbox;
- Porch or entrance;
- Building reception area;
- Package room;
- Household members;
- Neighbors;
- Other secure delivery locations; and
- The carrier's delivery details.
If the package remains missing, contact us so that we can review the available order and shipment information.
10. Damaged Packages
If an outer package appears damaged when received, customers should document the condition when reasonably possible.
If the merchandise inside is also damaged, contact us promptly and provide photographs showing:
- Exterior packaging;
- Shipping label;
- Damaged area;
- Merchandise damage; and
- Relevant packaging materials.
This information can help us determine whether the damage occurred during transportation or arose from another cause.
11. Incorrect or Missing Merchandise
If your package contains the wrong product, wrong quantity, or an item that is materially different from what you ordered, please contact us promptly.
Please include:
- Order number;
- Product received;
- Product expected;
- Photographs where useful; and
- A description of the discrepancy.
We will review the situation and determine an appropriate solution.
12. Multiple Packages
Some orders may be fulfilled or shipped separately.
If an order contains multiple products and only part of the order has arrived, please check the available shipment information before assuming the remaining merchandise is missing.
13. Refused or Unclaimed Packages
Customers should make reasonable efforts to receive their orders.
A package that is refused, abandoned, or returned because the customer did not claim it may require additional processing before a refund or replacement can be considered.
Where a package is returned because of an incorrect customer-provided address, unclaimed status, or similar customer-controlled circumstance, the customer may be responsible for applicable return or reshipping costs.
14. Wedding, Holiday, School, and Event Purchases
Although our products are designed for children's clothing needs, customers may purchase skirts or pajamas for birthdays, holidays, school activities, photographs, vacations, celebrations, or other scheduled occasions.
Customers should place orders sufficiently early to allow time for:
- Processing;
- Transit;
- Delivery;
- Inspection;
- Sizing decisions; and
- A potential return or replacement.
We cannot guarantee that an order will arrive before a particular event unless a specific guaranteed delivery service is expressly offered at checkout.
15. Shipping and Returns
Shipping charges and return-shipping responsibilities are separate matters.
Free outbound shipping does not necessarily mean that a customer receives free return shipping for a change-of-mind return.
Return shipping treatment is governed by our Return and Refund Policy and the circumstances of the particular return.
16. Contact for Shipping Questions
For shipment questions, delivery concerns, address issues, or damaged-package reports:
R.G. PAINTING, INC.
7501 E Treasure Dr 2 N
North Bay Village, FL 33141
United States
Contact: MALLORY PAIGE DURRANCE
Email: [email protected]
When contacting us, please provide your order number whenever available.